Medical IT Support

Remote Medical IT Support

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IT support is critical to your business

Your time is valuable. Once your practice opens its doors, it’s all go. Technology downtime is not an option.

We understand the pressure of your work environment, and provide a suite of medical IT support options and services to iron out any wrinkles in your day. Our customer support and service options lead the industry.

Got a problem? Don’t panic. Contact our friendly, expert staff who can remedy your practice problems, pronto.

Remote support

There’s nothing more frustrating than waiting for a service technician to arrive if your IT isn’t working. You need problems fixed – stat! That’s why we provide remote support as part of all our service offerings.

Using an easily downloadable application for either a PC or Mac, a support representative can remotely connect to your machine, see what you see, read error messages, perform testing and diagnose problems immediately.

We can often install new devices and upgrade functionality remotely to bring your practice back online and operational as quickly as possible.

Using remote support, we can troubleshoot faster and more easily than is often possible by phone or email communication. It can also save you both the time and expense of an onsite visit by a technician.

Onsite service

We can also come to you to set up new hardware, upgrade software, or just generally fix any niggling issues.

To minimise disruption to your practice, a range of booking times are available. We regularly conduct major technology migrations over the weekend to minimise disruption to the practice.

This means can go home on Friday and come in first thing Monday to a completely updated IT environment. Hey presto, how easy was that?

Our service & support leads the industry

We provide 24/7 technical support via onsite visits, telephone and remote support. We have a strong reputation for our service and support within the industry.

Our commitment to you and your practice is to keep your systems running at peak performance 24/7, and resolve any IT issues or concerns immediately as soon as they arise.

We work “online with your practice”

We do more than provide support when things go wrong. We take a proactive approach (through ongoing monitoring) to prevent problems from happening in the first place. We make sure your practice has the best possible IT system uptime and reliability.

We understand your team works under a high degree of pressure, and are experts in patient care– not IT!

We build friendly, trusted, long-term relationships with our clients. This is largely due to our exceptional approach to service and support.

You can book an onsite visit today.

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